FAQ's

Where do you ship to?
We ship worldwide.
When will my order ship?
We do our very best to get orders out within 3 days. International orders may take an extra day to go out. If you are on a time crunch, please email or add a note to your order. If you need to make changes to the order, please email us.

My package is late or lost! Now what?
Once your package is out of our hands, we are not responsible for delivery time frames or delays. For international orders, keep in mind packages can get caught in customs. Best and quickest way to get answers is to contact your selected shipper customer service directly (DHL, USPS, UPS, etc).
What is the return policy?
Returns are accepted within 7 days of delivery. All returned items must be unwashed, unworn, and undamaged, hygienic liner attached with all tags attached. We reserve the right to refuse returns based on these terms. All final sale items are not eligible for returns, refund, or store credit. Original shipping cost is nonrefundable. Return shipping is the customer's responsibility. If you ship back an item ineligible for return/exchange, you will be responsible for the shipping cost to return the item to you.
Buying as a gift?
Gift cards are strongly recommended.
How do I ship my order back to you?
All returned products must be sent by mail. Please email us at taylor@belynley.com and then ship to returns to:
Be Lynley Boutique
3920 E Indian School Rd. Suite 8
Phoenix AZ 85018
I sent my order back. When will I get a refund?
You can expect a refund in the same form of payment originally used for purchase within 30 days of Be Lynley Boutique receiving your return. If return was found ineligible you will be notified via email and the merchandise will be ship back to you at your expense.
Need a different size?
With our free exchange policy, you can exchange any eligible item for a new size within 7 days of delivery of the requested size is in stock. The item must be unwashed, unworn, and undamaged, hygienic liner attached with all tags attached. You will receive an email notification once your order has been received, inspected, and processed typically within 30 business days. At that time, any exchanged items will be processed and the new size(s) will be sent out. Exchanged items will be sent with free shipping.
I received the wrong item. Now what?
If we shipped you the wrong item, please email us at us at taylor@belynley.com within 72 hours of your product being delivered. It is important that you contact us before returning your item(s) so we may assist you properly.
How do I contact you?
You can contact us via email. You can also find us on Instagram and facebook.

What is the care instructions for lingerie?
Generally it is recommended to wash it by hand in 30-degree water, hang to dry in shade, do not bleach and ironing on low heat. You can also dry clean lingerie as well.

 How do I measure myself?
You can refer to the size chart page for detailed reference.